Ward Packaging FAQs: Ordering, Delivery, Accounts & Products

Looking for reliable packaging supplies, cleaning chemicals, and washroom solutions in Perth and across WA? Below are our most common questions about ordering online, delivery timeframes (including next-day Perth metro), pick-ups, regional freight, account setup, payment options, and custom printing.

Ordering & Deliveries

How do I place an order?

• Online: Log in and order via our website.
• Phone: Call our Sales Team on 9249 1228 (Mon–Fri, 8:00am–4:00pm).
• Email: orders@wardpackaging.com.au
   Prefer online ordering? Create or activate your account below.

When will my order be delivered?

• Perth metro: Next working day for orders received before 2:30pm (cut-off).
• Perth outer areas: Delivered on scheduled days each week (ask our team for your suburb’s schedule).

Do you offer free delivery?

Yes, free Perth metro delivery for orders over $50.

Can I pick up from your warehouse?

Yes, let us know at checkout or when ordering. Same-day pickup requires ~2 hours to pick and pack.

Can I send an Uber or courier to collect my order?

Yes, tell us at the time of ordering. We’ll confirm when it’s ready. Ubers typically take one carton only, so this suits smaller orders. Pick up from Despatch.

Do you deliver to regional WA?

No, we can deliver free to your Perth-based freight forwarder. Provide your account number and carrier, and we’ll label consignments correctly.

Do you offer same-day delivery?

Standard delivery is next day. For urgent needs, we can book a courier (charges apply). Call 9249 1228.

Getting Started (New Customers)

How do I become a customer?

Head to Sign Up and choose Credit Account or Pay-Per-Order. New accounts are typically approved by the next working day. For help, call 9249 1228 or email orders@wardpackaging.com.au. Want an on-site consult? We can arrange a Sales Representative visit.

Already have an account number but no web login?

Use the Existing Customers form on the sign-up page. You’ll receive a password reset email (usually within a couple of hours). Your template will be added to Favourites automatically.

Can a Sales Representative visit me?

Yes, our team services the Perth metro. Share the product types you’re considering, and we’ll bring samples.

Product & Custom Printing

Do you offer custom printing?

Yes, we can custom print on:

• Paper cups
• Greaseproof Paper
• Food Boxes & Food Containers
• Paper Bags
• Napkins
• Cutlery Pouches
• Cutlery & Skewers

Ask if you have another item in mind, we can likely help.

Can you order in products not listed online?

Yes, many non-stock items are available by request. To help us quote/plan, please share qty/forecast, budget, and lead-time expectations.

Do you supply washroom dispensers?

Yes, hand towel, toilet roll, and hand soap dispensers, with installation support available on request.

Can I trial cleaning chemicals first?

Yes, samples are available so you can confirm results before ordering larger quantities.

Returns & Credits

What is your returns policy?

We accept unopened goods for return. Once inspected and approved, we’ll issue a credit note to use on your next order. Some returns may incur a restocking fee (deducted from the credit). For details, call 9249 1228 or email orders@wardpackaging.com.au.

General Enquiries

How do I get product advice and pricing?

• Browse the website to see our full range.
• Call 9249 1228 for tailored product recommendations and quotes.
• Email orders@wardpackaging.com.au with your product list and approximate quantities.
• Request a site visit for a packaging/chemical/washroom audit.

Payments & Accounts

Which payment methods do you accept?

Visa and Mastercard (no surcharge) for both PBD orders and account payments. Debit cards and EFT (bank transfer) are also available.

Do you charge credit card fees?

No surcharge for Visa or Mastercard.

Do you accept cash or cheques?

We prefer not to accept cash or cheques, please use card or EFT.